Privacy Policy

Who we are

Last updated: 07-2025

At Wellness, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website, make purchases, or contact us.

1. Who We Are

This website is operated by Wellness, an online store offering premium wellness products across Europe. For data protection purposes, we are the data controller under the General Data Protection Regulation (GDPR).

2. What Data We Collect

We may collect and process the following personal information:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Order history and product preferences
  • Payment details (processed securely by third-party providers)
  • IP address, browser type, and usage data via cookies

We do not store your full credit card information on our servers.

3. How We Use Your Information

We use your data to:

  • Process and ship your orders
  • Send order confirmations and status updates
  • Provide customer support
  • Respond to inquiries
  • Send promotional offers (if you opt in)
  • Improve our website’s functionality and user experience
  • Comply with legal and tax obligations

4. Legal Basis for Processing (GDPR)

We process your data based on one or more of the following legal grounds:

  • Consent (e.g., newsletter sign-up)
  • Contract (to fulfill your order)
  • Legal obligations (e.g., tax reporting)
  • Legitimate interests (e.g., website analytics and security)

5. How We Share Your Information

We do not sell your personal data. However, we may share limited information with:

  • Payment gateways (e.g., Stripe, PayPal)
  • Shipping providers
  • Email marketing tools (only with your consent)
  • Website and analytics services (like Google Analytics)

All third-party services are GDPR-compliant and only process data as necessary.

6. Cookies & Tracking

We use cookies to enhance your browsing experience and gather anonymized usage statistics. You can manage cookie preferences in your browser settings or via our cookie banner.

7. Your Rights (EU Customers)

You have the right to:

  • Access your personal data
  • Correct or delete your information
  • Withdraw consent at any time
  • Request a copy of your data (data portability)
  • Object to certain types of processing

To exercise your rights, email us at support@ravamarkt.com

8. Data Retention

We retain your data only as long as necessary for the purposes outlined above or to comply with legal obligations. This includes order and invoice data for tax and warranty reasons.

9. How We Protect Your Data

We take data protection seriously by:

  • Using secure HTTPS encryption
  • Limiting access to your data
  • Regularly updating our systems
  • Working with trusted, GDPR-compliant service providers

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

📧 support@ravamarkt.com
📞 (+43) 664 9900 5086